Frequently Asked Questions
Frequently Asked Questions
We understand that from time to time you may have questions so we have constructed a list of the most frequently asked questions.
- What methods of payment do you accept?
- How do I find out my password?
- How do I register?
- Where do you deliver?
- How much does delivery cost?
- How do I return items?
- Who is Vetsupplyshop?
- Why shop at Vetsupplyshop?
- Do I need a prescription to buy these products?
My query is not answered by any of the FAQs. What can I do?
If none of your questions have been answered please contact us using our online form.
What methods of payment do you accept?
We accept Visa, Mastercard, Maestro, American Express, Solo and Delta cards. You can shop in confidence at VetSupplyShop, using our secure payment provider Sagepay.
How do I find out my password?
Don't worry if you have forgotten your password for the VetSupplyShop website - simply click here and enter your email address. This will automatically send you an email giving you the relevant information to log in and place your order.
How do I register?
You can register with VetSupplyShop at any time by either placing an order and selecting the Register button on the Checkout page or you can click here. Here you will be able to create an Account by entering your details and creating a password. Please be assured that no credit card details are kept in your My Account area and this facility is purely to enhance your experience on the VetSupplyShop website.
Where do you deliver?
We deliver throughout the UK and the EU, please visit our delivery page for more info on our delivery options.
How much does delivery cost?
Delivery costs from as little as £8.44, Available throughout England, Wales & parts of Scotland. Please visit our delivery page for more info on this.
How do I return items?
Here at Vetsupplyshop we want you to be delighted every time you shop with us, and for this reason we offer our free 28 day no quibble returns policy.
Who are VetSupplyShop?
VetSupplyShop is the online store for the Minster Veterinary Practice Ltd. We not only offer all our customers the best service but in addition to this you can order products which are fully supported by the veterinary surgeons in the practice.
At VetSupplyShop you can buy online and choose a delivery date at a time that suits.
Why shop at Vetsupplyshop?
If you have not yet shopped with Vetsupplyshop before you can rest assured that our service is second to none and so are our prices.
Vetsupplyshop customers receive...
- Excellent products in terms of quality and efficacy
- Quick and efficient deliveries within the UK and EU
- Professional veterinary advice as a back up to the sales
- Professionally trained staff who can provide you with expert advice
Do I need a prescription to buy Mintech products?
No, a prescription is not needed to use these products. However we always recommend that veterinary advice is taken before using Mintech products. For veterinary advice from experienced poultry veterinary surgeons please use the following link......
